Heroes Unite: Water Filter Warehouse Meets Inventory Management

H2O Heroes Transforms Inventory Management with BoxHero

Trish Morales, the General Manager of H2O Heroes at the Water Filter Warehouse, has been on a mission to revolutionize water treatment solutions since the company's inception in 2017. Based in Florida, H2O Heroes is dedicated to providing top-notch products, exemplary customer service, robust warranties, and unparalleled support, aiming to ensure cleaner and healthier water for households and businesses alike.

As a leader in water treatment, H2O Heroes offers a range of services, including water filtration systems, drinking water solutions, water system installations, and water treatment system repairs. Their goal is simple: to make a positive difference in daily lives through better water quality.

The Inventory Management Challenge

Before discovering BoxHero, Trish faced significant challenges in managing inventory. Traditional methods like pen and paper, and even spreadsheets, proved inefficient.

"I'm very visual, so I needed to be able to see what I was counting. There was just nothing that was working for me."

The existing inventory management features in their customer management software were cumbersome and not user-friendly, especially for a team frequently on the move. Team members preferred a mobile solution that allowed quick and easy updates without having to navigate through complex programs. Trish needed a system that was both simple and efficient, one that would allow her to keep track of parts ranging from small fittings to large tanks effortlessly.

The BoxHero Discovery

Trish discovered BoxHero in an unexpected place: TikTok.

I was actually on TikTok - and that’s how I found out about BoxHero! Someone [on TikTok] was talking about the different inventory things that they used. It was a young girl who was saying that she was using BoxHero for her small sticker business and that it was working for us. And then another video, someone older was saying that BoxHero was a really good one and they were doing it at different price points. 

Inspired by testimonials from other small business owners on TikTok who found success with BoxHero, Trish decided to give it a try.

The decision was partly driven by the humor of the name connection—H2O Heroes and BoxHero. "The funny thing is, we’re 'H2O Heroes,' so when I saw 'BoxHero,' I thought, 'That’s kind of funny!'" she said. After a successful 30-day trial, H2O Heroes continued with the monthly subscription, finding the platform perfectly suited to their needs.

Why BoxHero?

As a small company, H2O Heroes needed a straightforward and intuitive solution.

"We’re a small company and we didn't need this big program or software. BoxHero was very simple and appealing to us. It just ended up working out."

With only a few team members, simplicity was key. BoxHero's user-friendly interface and mobile accessibility allowed team members to manage inventory seamlessly, whether they were fixing something on-site or boxing products for shipment.

Favorite Features and Improvements

Trish and her team have several favorite features in BoxHero. Trish uses the computer to print labels and create QR codes, while other team members primarily use the mobile app. They appreciate the ability to check inventory history and track who has logged items in and out, ensuring they always know the status of essential parts like faucets.

One of the standout benefits has been the integration of vendor information. Trish shares, "I really like that we can put the different vendors and partners that we purchase things from." This feature is particularly useful when team members need to reorder items while on the go.

If my team needs to order while they're in their vehicles, there's no guesswork. That's what I really like [about BoxHero] - I can put all the information that they need. And in fact, I have made the QR code so that it goes straight to where we order from.

Conclusion

For H2O Heroes, BoxHero has been a transformative solution for their inventory management needs. The intuitive interface and mobile accessibility have allowed the team to manage their inventory seamlessly, ensuring they always have the parts they need. By integrating vendor information and utilizing QR codes, reordering and tracking items have become streamlined processes.

Thanks to BoxHero, H2O Heroes can focus on their core mission: providing clean and healthy water solutions to their customers, knowing their inventory is well-managed and always up-to-date.